| GWA INTERNATIONAL LIMITED
GROUP PRIVACY POLICY
Gainsborough Hardware Industries Limited is
a member company of GWA International Limited.
GWA International Limited and its related companies
("GWAIL", "we", "us", "our") respect
the privacy of information with which we are provided. We are committed
to complying with Privacy Act 1988 (Cth) ("the Act") and the
National Privacy Principles ("NPPs") established under the Act
(as from 21 December 2001).
This Privacy Policy briefly tells you how we
manage the personal information that we hold collect, use and disclose
We may amend, vary or update this Privacy Policy
from time to time. Any amendments, variations or updates to this Privacy
Policy will be posted on GWAIL's website.
What is personal information?
Personal information is any information or opinion about you that
identifies you, or from which your identity can be reasonably determined.
Why do we collect and how do we use your personal
information?
We may collect personal information from our customers, prospective
employees, contractors, trading partners and existing or possible consumers
of our products and services.
We collect your personal information in order
to:
- inform you of our products and services, including providing you with
the relevant technical information;
- determine your requirements for our products and services;
- protect you from unauthorised access to your personal information
that we may collect when you enter a promotion, make an inquiry over
the internet or request our catalogue over the telephone; and
- provide you with the products and services you requested and otherwise
conduct our business with you.
If you do not provide your personal information,
we may be unable to do one or more of the above.
Where it is reasonable and practicable to do
so, GWAIL usually collects personal information directly from an individual.
On occasions, your personal information may be
collected from third parties, for example, credit reporting agencies,
medical practitioners, previous employers and those other entities to
whom we disclose information as set out below. When we obtain personal
and other information from third parties whom you refer us to, we will
assume and you will ensure that you have made that third party aware of
your referral and the purposes of collecting, using or disclosing the
relevant personal or other information.
To whom do we disclose your personal information?
GWAIL may disclose your personal information to:
- its related companies;
- credit reporting agencies, ratings agencies and any business which
provides information about the credit worthiness of persons;
- any entity to which we are required or authorised by law to disclose
information (including but not limited to the courts, Federal or State
government bodies, agencies or departments, government investigative
or enforcement agencies, the Australian Taxation Office and various
other Federal or State Government bodies);
- our professional advisers, contractors and other service providers
whom we engage from time to time to carry out, or advise on, our functions
and activities (including but not limited to our IT consultants, mail
service providers, external payment systems operators);
- our insurers;
- the administrator of any superannuation fund of which you are a member;
- your referees, including your employer;
- other organisations with whom we have alliances or arrangements for
the purposes of promoting our respective products and services;
- other parties that GWAIL has advised you of at the time any personal
information is collected;
- with your consent, any other parties; and
- any person to the extent necessary, in our view in order to carry
out any instruction you give to us.
Your consent to the disclosure of your personal
information may be given explicitly (in writing or verbally) or implied
(for example, if you request to be added to our mailing list).
If at any time you receive material that you
did not request, or if you do not want to receive material from us anymore,
please contact us using the methods outlined below.
Ensuring your personal information is up to
date
We rely on the personal information we hold about you to effectively
conduct our business. For this reason, it is important that the information
collected is accurate, complete and up to date.
You can contact us at any time using the methods
outlined below to update your personal information.
Security of personal information
Personal information is mainly held in secure electronic data bases.
We take precautions to safeguard your personal information from loss,
misuse, unauthorised access, modification or disclosure.
Can I have access to the personal information
GWAIL holds about me?
You may request access to personal information held using the methods
outlined below. There may be a fee charged.
All requests for information will be handled
as quickly as possible after receiving your request (and payment of any
requested fees).
Can my request for access to or updating of
my personal information be denied?
GWAIL may not always be required to provide you with access to or
update your personal information. We may refuse to give you access to
or update your personal information in some circumstances under the NPPs.
If we refuse to give you access or update your personal information, we
will provide you with the reasons for our refusal.
Access to our products and services
We understand you may have concerns about the security of personal
information collected about you from email inquiries. Some sites use cookies.
However, any email addresses provided by you to our GWAIL sites will not
be used to track your browsing habits.
How to notify us of your concerns or lodge
requests for access
If you have a request about the Privacy Policy or wish to lodge a
request for access to or updating of your personal information, you can
do this by:
-
Writing to the Commercial Manager of any of our businesses; or
-
Writing to GWAIL Privacy Officer, GPO Box 1411, Brisbane QLD 4001.
How can I make a complaint?
If you have a complaint about the way that GWAIL has handled your
personal information, you may lodge a complaint by:
-
Writing to the Commercial Manager of any of our businesses; or
-
Writing to GWAIL Privacy Officer, GPO Box 1411, Brisbane QLD 4001.
What if I am not satisfied with GWAIL's response?
If you are not satisfied with the result of your complaint to GWAIL,
you can refer your complaint to the Federal Privacy Commissioner. The
Federal Privacy Commissioner can be contacted by:
-
Telephone 1300 363 992; or Writing - Director of Complaints, Office
of Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 2042.
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